2025-2026 Engagement Report

Maintaining a high quality of service and continuously improving the customer experience are core commitments for VINCI Concessions and its divisions. More than just places to catch flights, airports in the VINCI Airports network must provide passengers with a unique experience in an efficient, pleasant and relaxing environment. To make this possible, VINCI Airports has developed modular signage and furniture ranges that airports in its network can adapt and deploy according to the needs of their customers, the local context and their investment plan. At each airport, its teams work with airlines to introduce new routes or increase frequencies on existing ones based on demand, and with partner brands to offer a range of services and retail options to suit every type of customer.

Strong performance across the board, from the UK to Japan

Belfast International airport, which joined the VINCI Airports network in 2018, inaugurated the £25 million first phase of a £100 million five-year investment programme in May 2025. The new terminal extension features a security hall with next-generation equipment. Passengers now have access to a new 1,600 m² duty-free area, which features iconic global brands as well as local favourites. Another good example is Japan, where around 28 million visitors were expected during the six-month World Expo 2025 in Osaka. Following extensive modernisation and expansion works at Terminal 1, Kansai International airport was ready to welcome visitors for the historic event. The airport can now handle 40 million passengers per year, and passengers can now shop in Japan’s largest walkthrough duty-free area and in spaces designed to reflect the diverse profiles of passengers travelling through the airport. For the past decade, VINCI Airports has played a key role in the development of Kansai International airport, enhancing the Osaka-Kansai region’s appeal and connectivity while supporting the airport’s environmental transition.