Making travel accessible for all with the help of our teams
For VINCI Concessions and its subsidiaries, every customer is unique. Welcoming them and helping them on their way with spaces and services designed around their needs is an ongoing responsibility and the foundation for a successful experience. This is particularly true for customers and users with disabilities or reduced mobility.
Improving accessibility and inclusion
Highway tolls vary according to vehicle class. Larger vehicles pay more than smaller ones. However, vehicles designed for people with disabilities are usually bigger than standard cars due to their accessibility features. On the VINCI Autoroutes network, class 2 vehicles with a reduced mobility sticker are automatically reclassified as class 1 vehicles.
To ensure a seamless toll experience, VINCI Autoroutes and its artificial intelligence subsidiary Cyclope.ai developed Tollsense, software that automatically downgrades category 2 vehicles to category 1 vehicles. Nantes Atlantique, a VINCI Airports-operated airport awarded the S3A label (for hospitality, assistance and accessibility) in 2022, enhanced its accessibility in 2025 by installing audio beacons for people with visual impairments in the drop-off area, on the esplanade near public transport, at the terminal entrances and inside the building. This helps passengers with visual impairments find their way around, no matter which mode of transport they used to reach the airport. The beacons can be activated remotely via a remote control or a mobile app (MyMovEO) and provide directional and contextual information. This project was carried out in collaboration with the non-profit Valentin Haüy.